1. Introduction
Welcome to The Yorkshire Woof ("we," "us," or "our"). We are committed to protecting the privacy and security of the personal information of our customers and visitors to our website, www.theyorkshirewoof.com. This Privacy Policy explains how we collect, use, disclose, and protect your information.
2. Information We Collect
We may collect and process the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address.
- Pet Information: Name, breed, age, and any special needs or information about your pet.
- Payment Information: Credit card details or other payment information (processed securely by a third-party payment processor, and we do not store this information on our servers).
- Booking and Service Information: Details of the services you book with us, such as dog walking, pet sitting, including dates, times, and specific instructions.
- Website Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, and time spent on our site. We may use cookies and similar tracking technologies for this purpose.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To schedule and deliver the dog walking, pet sitting, or other services you have requested.
- To Communicate With You: To respond to your inquiries, send you booking confirmations, service updates, and other relevant communications.
- To Process Payments: To process your payments for our services.
- To Improve Our Services: To analyse website usage and customer feedback to improve our services and website functionality.
- For Marketing Purposes: With your consent, we may send you promotional emails about new services, special offers, or other news from The Yorkshire Woof. You can opt-out of these communications at any time.
- To Ensure Safety and Security: To verify your identity and protect against fraudulent or unauthorized activity.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, website hosting providers, email marketing services, contracted dog walkers). These providers are contractually obligated to protect your information and only use it for the purposes for which we disclose it to them.
- Legal and Regulatory Authorities: We may disclose your information if required to do so by law or in response to a valid legal request (e.g., a court order).
5. Data Security
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. We use a combination of physical, technical, and administrative safeguards. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights
You have certain rights regarding your personal information, including the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct any inaccurate or incomplete information.
- Erasure: Request that we delete your personal information, subject to certain legal exceptions.
- Withdraw Consent: If we are relying on your consent to process your information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact form.
7. Cookies
Our website uses cookies to enhance your browsing experience. A cookie is a small text file that is stored on your device. We use cookies to remember your preferences, analyse website traffic, and for marketing purposes. You can control cookies through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
The Yorkshire Woof
helen@theyorkshirewoof.com
07495 437555
Effective Date: 01 May 2025